Service Provider Performance and Satisfaction Studies Click here to learn more about the Study program or on a title below for the reports. RSS Feed Belux Service Provider Performance and Satisfaction Study: 2010The 2010 BeLux study investigates over 400 outsourcing contracts held by over 175 of the top IT spending organisations in the BeLux. The total annual value of the contracts included in this study is over €1.5 billion, accounting for around two-thirds of the total BeLux outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. Dutch Strategic Outsourcing Study 2010The 2010 Dutch study investigates over 460 outsourcing contracts held by over 150 of the top IT spending organisations in The Netherlands. The total annual value of the contracts included in this study is over €3 billion, accounting for more than two-thirds of the total Dutch outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western EuropeThe Financial Services (FS) data from EquaTerra's 2009 Pan-European ITO Service Provider Satisfaction and Performance Market Study report has been reviewed to create this FS specific analysis, which provides in depth insight into IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. Nordic Region Service Provider Performance and Satisfaction: 2010The 2010 Nordic study investigates over 440 outsourcing contracts held by over 220 of the top IT spending organisations in the Nordic region. The total annual value of the contracts included in this study is over €3 billion, accounting for around two-thirds of the total Nordic outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. UK Service Provider Performance and Satisfaction Study: 2009Each year, EquaTerra undertakes an investigation into organisations’ satisfaction with their outsourcing service providers. The research results are recognised as the most extensive and representative ‘perception study’ on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today. This 2009 UK study investigates over 500 outsourcing contracts held by over 160 of the top IT spending organisations in the UK. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations.   View the archived Service Provider Performance and Satisfaction Studies»