| 07/22/11HR, Sourcing ImperativesWhat will a jobs recovery mean in terms of HR strategy? Are there outsourcing levers that can be used to moderate the impact of an approaching sharp return to full productivity? |
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| 05/04/11Weighing Multiple Service CentersThe drivers leading to a multiple-center solution are real, but the advantages must be equally measured against real cost and management burdens. |
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| 05/03/11To RPO or Not to RPO?Internal HR departments in organizations around the world, and their parent companies, struggle with the idea of outsourcing any, or some, of their recruitment processes. This hesitation is understandable from an emotional standpoint, as the recruiting function is all about people -- a company's most important asset and, in many cases, a business differentiator. But many of these organizations fail to look at the potential benefits of recruitment-process outsourcing from a business standpoint. |
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| 03/10/11Keep Resourcing, Recruiting StrongAs the business cycle recovers, inventories come down, and manufacturing and services resume, how will we get the product out the door with less-highly-skilled help? There are several things we should be doing now to meet that recovery. |
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| 01/07/11Getting a Handle on PayrollsAs businesses develop with more and more revenue coming from global markets, we are increasingly faced with very real problems in getting good data on the smaller populations around the globe that perform services for our companies. |
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| 10/08/10HR Outsourcing: Where in the World is this Business? The Great Service Delivery DebateView a Human Resource Executive blog post and the presentation slides from Human Resource Executive's 13th Annual HR Technology Conference & Exposition session called "The Great Service Delivery Debate: SaaS, Shared Services, or Outsourcing?". EquaTerra's Global HR Practice Leader and General Counsel Lowell Williams joined Phil Fersht, Founder & CEO of Horses for Sources for a lively discussion regarding the shortcomings of the overall HR Outsourcing landscape. |
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| 09/15/10Beware the HR Data ThievesWe now have extremely sensitive data housed in systems that can be accessed from hundreds of points around the globe. Are all those access points secure? |
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| 07/26/10Global HR: Developing Competencies for a Global WorkforceThe ability to interact effectively with people of different cultures is commonly addressed in leadership development programs or through expatriate assignments. But the actual competencies necessary for successful management of a global workforce are not well understood. |
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| 07/06/10The Unchanging Change OrdersA tendency we have seen in response to the economic downturn is a “work-to-rule” movement in which every modification or change put into the service-delivery rubric is treated as a change order, justifying additional fees. The over-reliance on contract terms and a constant barrage of change orders is one approach some providers have used to implicitly “upsell” the services contract. |
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| 06/21/10Auditing Is Up to YouExtensive subcontracting and alliances impose a heightened burden on the client company to audit and understand the source, character and depth of subcontractors' services. The fact that the overall service level is the responsibility of the primary provider does not remove the burden on the client to verify and validate the nature of the subcontractor resources. |
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| 05/13/10The Convergys/Northgate UnionNorthgateArinso (NGA), based in Norcross, Ga., announced in early March 2010 its purchase of most of the HRO business conducted by Cincinnati-based Convergys. How will this marriage work? And what's in it for each party? |
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| 05/10/10Let's Return to the NormDoes uniqueness serve us or hurt us? Examine every workforce practice and plan for how it contributes to the bottom line. |
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| 04/06/10Steps to Shared Services SuccessThe secret of shared services is to always talk to the customer about service, but to always think about process. Implementing shared services in HR is especially challenging, where processes are often subjective because the function focuses more on people than hard-and-fast widgets. |
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| 03/19/10Beware Those Joint VenturesThe problems of doing business with a joint venture are complex and difficult to assess. It falls to the client company to determine the true root cause of problems and then allocate responsibility. |
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| 03/17/10The Sourcing Strategy - There's More Than One Way to Do This!Sourcing may mean anything from building an internal capability to implementing a system to engaging in a broader outsourcing initiative. No matter what approach you take, you must develop an HR services delivery model, and as part of that, determine how you are going to "source" the model's components. This article defines a process for looking at the various HR service delivery alternatives in a structured way. |
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| 03/10/10Unchain HRFormulating an ambitious HR sourcing strategy will result in realizing what the obstacles are and how they can be removed. |
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| 02/02/10Rewiring HIringThis article was formerly titled Analysis: Viewpoint Flirting With Disaster. Overwhelmed and understaffed, some US Federal Government HR shops might be tempted to simply automate existing processes. But devising a real solution actually could be easier and much more rewarding. EquaTerra's Managing Director, Public Sector Advisory (Americas) Glenn Davidson offers some simple suggestions. |
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