|
|
| 08/31/10Outsourced Call Centers Return, to U.S. HomesFor years, Americans have had their phone calls about credit card bills and broken cell phones handled by people in the Philippines or India. But American firms are starting to bring call centers back to the U.S. — and this time around, they are hiring more people to work in their own homes. |
|
|
|
| 04/30/10Healthcare Payors Reshuffle Their Priorities in Light of Healthcare Reform and Will Look to BPOHealthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payors' business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities. |
|
| 01/20/10Sourcing Under Review: SSON Interviews Rick BertheaudShared services organizations are pushing the envelope by building positive partnerships with their clients and scrutinizing their sourcing practices. Procurement sourcing may be the next truly big thing.This article was originally posted on the Shared Services & Outsourcing Network's Premium Website. See www.ssonetwork.com. |
|
| 11/10/09The Recovery: What Now?In a gradually improving global economic climate for organizations the world over, what will be the role of shared services during this period of both consolidation and new, broadened horizons? |
|
| 10/14/09Cultures and PersonalitiesA serious issue lies in the matching of the culture of the client company to the service personality of the provider chosen. |
|
| 09/29/09Sourcing for Survival: What Impact is the Credit Crunch Having in the Financial Services Sector?Financial Service institutions (FIs) are operating in the most challenging conditions since the 1930s and many will need to fundamentally reconsider their external and internal service deilivery arrangements, recognizingthat the prevailing market conditions will heavily influence their requirements and their spend on information technology (IT) and business support services. |
|
| 08/20/09Rapid RestorationLike all business sectors, offshoring and outsourcing has plummeted due to the deep global recession. But although deals are smaller in scope, spend and size, the industry continues to grow. In fact, organisations that have struggled to ‘keep the lights on’ are currently planning on a recovery that includes extensive expansions into both offshore and onshore outsourcing by the year’s end. |
|
| 04/07/09Consolidating ClimateSome consolidation of provider capacity has been in the offing for a while. There is some hope that, in the existing provider community, the worst is over. |
|
Articles