Articles: Consumer Packaged Goods and Retail Industry  Articles RSS Feed 04/04/12How the Cloud Found Mitchells & ButlersThe UK hospitality company which owns brands such as Harvester, O'Neill's, and All Bar One uses outcome based supplier selection with the aid of KPMG to modernize IT after several years of underinvestment. 03/10/11Keep Resourcing, Recruiting StrongAs the business cycle recovers, inventories come down, and manufacturing and services resume, how will we get the product out the door with less-highly-skilled help? There are several things we should be doing now to meet that recovery. 08/31/10Outsourced Call Centers Return, to U.S. HomesFor years, Americans have had their phone calls about credit card bills and broken cell phones handled by people in the Philippines or India. But American firms are starting to bring call centers back to the U.S. — and this time around, they are hiring more people to work in their own homes. 06/30/10From Transactional to Exceptional: A Guide to Shared Services SuccessEquaTerra has teamed with Shares Services & Outsourcing Network (SSON) to create a three part series to offer shared services solutions. 01/20/10Sourcing Under Review: SSON Interviews Rick BertheaudShared services organizations are pushing the envelope by building positive partnerships with their clients and scrutinizing their sourcing practices. Procurement sourcing may be the next truly big thing.This article was originally posted on the Shared Services & Outsourcing Network's Premium Website. See www.ssonetwork.com. 10/14/09Cultures and PersonalitiesA serious issue lies in the matching of the culture of the client company to the service personality of the provider chosen.