| 04/17/12Houston, We Have an IT Governance ProblemAnticipating potential pitfalls, detecting warning signs and acting at the first signs of trouble are the keys to a well-functioning governance framework. KPMG's Harvey Okin offers advice in this cio.com article on how to identify governance issues before they become real problems. |
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| 11/09/11BNA's Life Sciences Law and Industry Report on Social Media and its GovernanceFor pharmaceutical and life sciences companies, social media is no longer just social -- it’s commercial, and it’s becoming a key element of business strategy. This Bureau of National Affairs' (BNA) Life Sciences Law and Industry Report focuses on the need for pharmaceutical companies to adopt a clear social media governance framework to avoid risks. Companion webcast link included. |
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| 05/04/11Weighing Multiple Service CentersThe drivers leading to a multiple-center solution are real, but the advantages must be equally measured against real cost and management burdens. |
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| 09/22/10Outsourcing Marriage CounsellingPhil Fersht, CEO and founder of Horses for Sources, interviews EquaTerra's Managing Director of EquaTerra’s Governance and Transformation Advisory Services Liz Campbell Evans. Topics include the maturation of buyers' governance capabilities, multi-sourcing challenges, and the future of governance models. |
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| 07/06/10The Unchanging Change OrdersA tendency we have seen in response to the economic downturn is a “work-to-rule” movement in which every modification or change put into the service-delivery rubric is treated as a change order, justifying additional fees. The over-reliance on contract terms and a constant barrage of change orders is one approach some providers have used to implicitly “upsell” the services contract. |
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| 06/23/10San Diego County's CIO Shares Secrets Behind the County's Success With IT OutsourcingSan Diego County officials know very well how tough it can be to outsource IT services. The county's 1999 outsourcing agreement with Computer Sciences Corp. (CSC) almost fell apart in 2002, when nearly 50 disputes over service prompted the county to send CSC a letter of default. Today though, San Diego County stands as a model for how to outsource a government's IT operations. A well tailored contract, a governance structure that fits the county's needs, and strong communication have all helped make the county's current IT outsourcing arrangement productive. |
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| 06/15/10Is IT Outsourcing Still In?High-profile problems and emerging technologies are changing attitudes about the would-be savior of enterprise IT. |
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| 03/19/10Beware Those Joint VenturesThe problems of doing business with a joint venture are complex and difficult to assess. It falls to the client company to determine the true root cause of problems and then allocate responsibility. |
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| 09/18/09Grappling With RIskWhen we concentrate services in a service-center environment to achieve uniformity of treatment and efficiencies in process, we heighten our susceptibility to operating risks, both natural and geopolitical. Such risks require extra preparedness, planning and analysis. |
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| 06/15/09Smart Grids Need Even Smarter Governance This article concentrates not on the technology behind the Smart Grid, but rather on the management needed to ensure that all of the moving parts of such an enormous undertaking are orchestrated successfully, namely, governance. |
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| 06/05/09Don't Cut on GovernanceResist the temptation to cut governance personnel. The work they do is more important than ever. |
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| 06/05/09Making the most of the global workforceFor offshoring to work, IT leaders must know which skills can be successfully outsourced and have the necessary expertise to maintain productive relationships with providers. |
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