| 03/22/11Switching Outsourcing Providers: 10 TipsIT leaders are doing as much re-sourcing -- bringing work back in-house or transferring it to a new provicer -- as they are signing new outsourcing deals. But "recompeting"an IT services deal isn't simple. Consider these tips before switching outsourcing providers. |
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| 06/23/10San Diego County's CIO Shares Secrets Behind the County's Success With IT OutsourcingSan Diego County officials know very well how tough it can be to outsource IT services. The county's 1999 outsourcing agreement with Computer Sciences Corp. (CSC) almost fell apart in 2002, when nearly 50 disputes over service prompted the county to send CSC a letter of default. Today though, San Diego County stands as a model for how to outsource a government's IT operations. A well tailored contract, a governance structure that fits the county's needs, and strong communication have all helped make the county's current IT outsourcing arrangement productive. |
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| 09/02/09Top Ten Tips for a Smooth Contract RenegotiationFor all those of you who might now be heading back to the negotiating room to redraw agreements, SSON has compiled Top Ten Tips for a Smooth Contract Renegotiation, with experts from a number of the shared services and outsourcing space’s top advisory and legal firms. EquaTerra's COO Mark Robinson contributes. |
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| 06/24/09Pennsylvania's Outsourcing Success StoryBrenda Orth, deputy secretary for information technology and CIO of Pennsylvania: "The Office for Information Technology (OIT), part of the Governor's Office of Administration (OA), leads Pennsylvania's technology initiatives. Focused on both vision and execution, the OA/OIT is committed to ensuring that every dollar spent and every personnel hour invested in technology for state government returns the greatest possible benefit. To this end, consolidation and centralization of IT resources has been part of our strategy, delivering operational cost savings of approximately $317 million to date and significantly improving productivity and service levels." |
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| 03/25/09In Closely Watched Florida, HRO Renewal Is AdvisedThe Florida state legislature through its Office of Program Policy Analysis and Government Accountability (OPPAGA) hired advisory firm EquaTerra in September 2008 to assess its 2002 landmark contract with enterprise HRO vendor Convergys and determine the best solution for moving forward. |
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09/17/08Protecting Your Company's Security Posture When Doing Business OffShoreBy Vicki Phelan and Charles Arnold, as appears in "Pharmaceutical Processing", September 2008.
In their rush to find ways to slash steadily mounting domestic R&D costs, pharmaceutical companies should pause to consider a number of factors before outsourcing processes offshore to make sure their intellectual property is protected and other guarantees are in place. |
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| 12/30/07The Future of Deal StructuresThey say that in the year 2010 astronauts from multiple countries will research the cosmos from the comfort of a newly completed International Space Station, while support staff back on earth will direct them using a new Microsoft operating system called Windows 7. But the global sophistication of the future doesn’t stop at spacecraft and software. Business the world over is getting savvier — and that also goes for outsourcing, as market trends today portend some notable shifts in IT and Business Process Outsourcing (BPO) deal structures for 2010. |
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| 02/01/07Linking Services and SystemsOne of the great promises of HR outsourcing has been the marriage of technology with streamlined services for transactions. |
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11/30/06Resistance and Results: The Challenge of Outsourcing as a Tool for HR TransformationIPMA-HR has engaged EquaTerra, Inc., an independent advisory firm, to conduct four separate studies as part of its 2006 survey series. The first two of these four studies�focusing on HR transformation and trends in outsourcing and shared services�surveyed top level HR officials in public sector organizations around the country. These studies were made possible through the corporate sponsorship of ACS (Transformation study) and ADP (Trends in outsourcing and shared services study). To view the complete results and reports from these studies, please visit IPMA-HR�s Web site (www.ipma-hr.org) or contact EquaTerra
(www.EquaTerra.com) for additional information. |
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