Articles: Implementation  Articles RSS Feed 03/31/11Successful IT Outsourcing in Municipalities Goes Under the Radar What makes one outsourcing deal thrive while another fails? Local governments have an advantage because their decision-making groups, usually a county board or city council, are smaller and typically more politically aligned. 08/25/10Diets That Don't Work: Where Enterprise Resource Planning Goes Wrong Too many executives see ERP solely as a technology project, believing that if they buy a new software system, inefficiencies will magically disappear. It's no surprise that it doesn't work that way. Instead, they need to treat ERP as a transformation effort involving three areas of their business: processes, technology and spending. 08/03/10De regieorganisatie op maatHet implemnteren van een goede IT-sourcingstrategie staat of valt met de juiste samenstelling en omvang van de regieorganisatie. Maar er zijn weinig harde cijfers voorhanden om die eigenschappen te kunnen bepalen. De beschikbare cijfers sluiten bovendien niet aan bij de ervaringen die in vele sourcingtrajecten zijn opgedaan. Op basis van een gestructureerde dataverzameling, gebaseerd op praktijkervaring, is het echter mogelijk gebleken een managementinstrument te ontwikkelen waarmee op rol- en functieniveau uitspraken te doen zijn over de optimale dimensionering van de regieorganisatie. 04/06/10Steps to Shared Services SuccessThe secret of shared services is to always talk to the customer about service, but to always think about process. Implementing shared services in HR is especially challenging, where processes are often subjective because the function focuses more on people than hard-and-fast widgets. 05/05/09Think Again: US Federal Government Human Capital ManagementThe Obama administration should revisit the Lines of Business shared services initiative proposed by the Office of Management and Budget and rejected by Congress during the Bush administration. 12/01/07Supplier Relations on a Global ScaleThey may seem to poach your best staff, change technology standards on a whim and make contracts impenetrable , but it is hard to run an IT department without talking to IT suppliers. 04/03/07Boutique Outsourcing Advisory Firms Come of AgeTheir offerings have expanded from catering to information needs to strategizing and implementing outsourcing programs. 02/01/07Linking Services and SystemsOne of the great promises of HR outsourcing has been the marriage of technology with streamlined services for transactions. 10/01/06A Best-in-Class BPO Solution Leverages Multiple ProvidersWhen making the single- or multiple-provider strategy decision, buyers must consider a wide range of factors. The following is an exploration of many of these factors. 09/01/06Outsourcing TechnologyThe need for accurate employee data is crucial, whether in a U.S.-centered or multinational enterprise. As the cost and performance criteria for HR systems grow, outsourcing may be a way to avoid the expenditure large businesses need to undertake to maintain or build data delivery. 01/19/06A Change Reaction: Managing the Transition to Global HROBeginning long before the deal, change management caters to diffusing internal resistance, managing organizational politics and acclimating stakeholders, thus ensuring a smooth transition of HR service delivery