HRO Renewals: Best Practices and Lessons Learned from the Field
An EquaSiis whitepaper sponsored by Convergys
New Human Resources outsourcing deals and renewals are better structured, more realistic and more likely to meet goals than deals of years past. Critical to HRO success is the management and governance of the ongoing effort to ensure that the intent of the deal is achieved. This paper provides an analysis of lessons learned and best practices from a series of HRO renewal efforts with the clients of Convergys, one of the early HRO market leaders.
About EquaSiis EquaSiis, an EquaTerra company, provides software and services that improve the business support services lifestyle for shared services, outsourcing practitioners and service providers. The software, EquaSiis Workbench and EquaSiis Enterprise, is a framework for collaboration used during the service delivery assessment and sourcing process to assist in analysis and decision making for shared services or outsourcing. EquaSiis provides intelligence and optimization for the delivery of business support services across the entire organization. The company also offers service providers market intelligence, research, customer satisfaction and trending data through its Insights group. For more details about EquaSiis’ research offerings, please contact Stan Lepeak.
