| 01/09/12Bundling: Outsourcing Multiple Business FunctionsCould bundling be a sensible strategy for your organisation? Whether services will be performed by third party service providers or a shared services centre, you should know the bundling options for your processes and the pros and cons of each potential arrangement. |
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| 12/08/11Maximising the Value of Shared Service Centres through Better People PracticesOrganisations which view their shared service centres as low cost providers of low value services are likely tolerating the underperformance of a valuable people resource. As centres’ capabilities continue to evolve, organisations are potentially missing an opportunity to improve services to internal and external customers through more empowered staff. |
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| 11/10/11Shared Services in China: Coming of AgeThis paper examines some of the great strides China has made in becoming a desirable location for shared services and explores the most common concerns including language, costs, security and intellectual property. |
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| 11/03/113Q11 KPMG Sourcing Advisory Global Pulse SurveyThis edition of the Pulse survey reflects global business and IT service market activity during 3Q11(July through September 2011) as well as projection for the balance of 2011 and into 2012. A link to the webcast recording is included. |
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| 07/20/112Q11 KPMG Sourcing Advisory Global Pulse SurveyThis edition of the Pulse survey reflects global business and IT service market activity during 2Q11(April through June 2011) as well as projection for the balance of 2011. A link to the webcast recording is included. |
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| 07/18/11How to Use VAT Benefits to your Advantage in Outsourcing and Shared ServicesWhilst the salaries of employed staff do not carry VAT, VAT charges will normally arise on the salary element of the costs of the outsourcing or shared service provider as part of the service fee, and typically finance and insurance organisations can only recover a small proportion of VAT incurred. With UK VAT at 20% and rates of up to 25% elsewhere in Europe, the potential VAT cost is high. Accordingly, the increased VAT costs need to be set against the potential savings. If these VAT costs can be mitigated then the business case can be preserved.. |
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| 07/15/11Unlocking the Benefits of Transforming Application SupportApplication support can become more efficient and better able to meet changing business needs. But there are common pitfalls and challenges to negotiate and critical success factors on the journey from strategic vision to reality. Here, insights from firsthand advisor experience are presented to highlight how best to unlock the benefits of transforming application support, including building a successful sourcing strategy. |
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| 06/03/11Outsourced and Optimised the Back Office? What’s Your Next Competitive Advantage?While back office functions may have addressed the challenges of a business world characterised by massive complexity, multiple geographies, time zones, cultures, political and legal systems, many organisations have the potential to improve the efficiency and value gained from activities that demand deep industry insight. This paper discusses Centres of Excellence, which can take your business beyond the typical shared services operating model to perform more complex and creative services. |
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| 04/27/11Global Sourcing as the Enabler of the Extended Global EnterpriseTo compete effectively in today’s global economy, buyers increasingly are utilizing multiple service delivery locations and models. The challenge has become how to define a sourcing agenda that incorporates an optimal global services delivery mix to meet an organization’s needs. And further, how does a business manage and evolve this model over time in response to changing organizational needs, economic conditions, and service provider and delivery location capabilities? |
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| 07/29/10KPMG: The Extended Global Enterprise Advantage Are your organization's support services a cost center or a competitive advantage; a tactical necessity or a strategic weapon? With a proper outsourcing and shared services delivery framework — one that can leverage the most appropriate capabilities — clients may not only reduce costs but also increase agility and build sustainable business value. KPMG presents a new outsourcing and shared services perspective to help drive sustainable performance and realize cost benefits. Companion video link included. |
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| 03/04/10Ten Steps for Improving Your Shared Services Brand Should you revitalize your internal brand for shared services? Are you trying to move beyond transactional processing? Here are 10 things you can do right now to improve the value proposition for your shared services center. |
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