Articles: Shared Services  Articles RSS Feed Page 1 2 04/23/12It's Time to Rethink OutsourcingKPMG Shared Services and Outsourcing Advisory US leader Cliff Justice writes for IT Business Edge's CIO Update: It's clear that the outsourcing and business services industry is about to go through a change like never before. 10/28/11The Allure of Having Services Near as Shared Services Undergoes Major ShiftsThe value proposition and success metrics for shared services operations are changing. Leading organizations today seek measureable business value from shared services—above and beyond driving costs down via consolidation, automation, and labor arbitrage. 08/24/11Wary Customers Turning to Shared ServicesIn its 2Q11 Sourcing Advisory Pulse Survey, management consultancy KPMG found that demand is increasing for the use of shared services in outsourcing deals to drive internal process improvement. The drive to shared services means customers must use new metrics to measure vendors, and vendors must be more careful in choosing engagement. 08/22/11Up Then Out? Shared Services Strategies that Help Promote Best PracticeThe shared services organizations that are more successful are the ones that mature beyond transactional processing to drive relevant business value. In addition to reducing costs, they increase productivity, competitive advantage, agility and efficiency across processes. Though it can sometimes be challenging, management can take several steps to ensure that shared services organizations offer strategic advantages to the company, while creating clear exit options at the same time. 07/29/11Shared Services Demand on the RiseKPMG survey finds internal process improvement required to optimize business performance; client cloud comprehension lacking. 06/05/11Unlocking New Value in Global Business ServicesCFOs are pursuing advanced operating models and integrating internal service centers, third-party resources, cloud technologies and highly skilled services into a cross-functional portfolio of services that not only reduces costs but simplifies access, improves agility and drives new value. This "extended global enterprise" model reflects a new level of maturity in global business services. 05/04/11Weighing Multiple Service CentersThe drivers leading to a multiple-center solution are real, but the advantages must be equally measured against real cost and management burdens. 04/27/11Some Good Reasons to Think Holistically about Global SourcingOrganizations are looking to define a sourcing agenda that incorporates an optimal global services delivery mix to meet current needs and to evolve this model over time in response to changing organizational needs, economic conditions, and service provider and delivery location capabilities. 03/29/11Use Outsourcing, Shared Services as a Strategic AdvantageCompanies looking to realize deeper, sustainable benefits from these business models should consider adopting a new approach that considers the organization holistically. 06/30/10From Transactional to Exceptional: A Guide to Shared Services SuccessEquaTerra has teamed with Shares Services & Outsourcing Network (SSON) to create a three part series to offer shared services solutions. 04/06/10Steps to Shared Services SuccessThe secret of shared services is to always talk to the customer about service, but to always think about process. Implementing shared services in HR is especially challenging, where processes are often subjective because the function focuses more on people than hard-and-fast widgets. 01/20/10Sourcing Under Review: SSON Interviews Rick BertheaudShared services organizations are pushing the envelope by building positive partnerships with their clients and scrutinizing their sourcing practices. Procurement sourcing may be the next truly big thing.This article was originally posted on the Shared Services & Outsourcing Network's Premium Website. See www.ssonetwork.com. 11/10/09The Recovery: What Now?In a gradually improving global economic climate for organizations the world over, what will be the role of shared services during this period of both consolidation and new, broadened horizons? 10/14/09Cultures and PersonalitiesA serious issue lies in the matching of the culture of the client company to the service personality of the provider chosen. 06/24/09Pennsylvania's Outsourcing Success StoryBrenda Orth, deputy secretary for information technology and CIO of Pennsylvania: "The Office for Information Technology (OIT), part of the Governor's Office of Administration (OA), leads Pennsylvania's technology initiatives. Focused on both vision and execution, the OA/OIT is committed to ensuring that every dollar spent and every personnel hour invested in technology for state government returns the greatest possible benefit. To this end, consolidation and centralization of IT resources has been part of our strategy, delivering operational cost savings of approximately $317 million to date and significantly improving productivity and service levels." 05/05/09Think Again: US Federal Government Human Capital ManagementThe Obama administration should revisit the Lines of Business shared services initiative proposed by the Office of Management and Budget and rejected by Congress during the Bush administration. 03/04/09Shared Services and Outsourcing Network Q&A with EquaTerra's Rick BertheaudExcerpts from an early 2009 interview of EquaTerra's Global Managing Director of Procurement Advisory Services,Rick Berthead, by the Shared Services and Outsourcing Network on benchmarking best practices for start-up service delivery organizations. 02/05/09Quote to CashSavvy practitioners are moving Q2C to a shared services environment in order to cultivate new sources of savings and cash. 10/20/08The World's Next Top Model? The Rise of a True Global Delivery Model for Shared Services“Globalization” is the buzzword du jour as organizations distribute work around the world. But when it comes to shared services, are you really optimizing global delivery? Have you thought about serving Japan from Brazil? Or are you stuck in the old school of setting up a captive center in Poland to serve the U.K.? 10/01/08Roundtable: Sourcing in the Face of a Financial CrisisLooking at the impact of the economic turmoil on the sourcing space. Page 1 2