Articles: Service Providers  Articles RSS Feed Page 1 2 3 01/06/11How far can European IT services consolidation go?A late rush of merger and acquisition activity in the European IT services sector in 2010 could be an indication of things to come. 05/13/10The Convergys/Northgate UnionNorthgateArinso (NGA), based in Norcross, Ga., announced in early March 2010 its purchase of most of the HRO business conducted by Cincinnati-based Convergys. How will this marriage work? And what's in it for each party? 05/05/10Business Responds to Recession by Tying Outsourcing Agreements to OutcomesWhether it be by measurable cost-cutting targets, a pay-per-transaction model, or a specific transformation goal, outsourcing buyers are using outcomes as a way to have service providers share in the pain or share in the gain. 04/08/10View from the Trenches: UK IT OutsourcingEnd users matter most in judging outsourcing success. Key findings from EquaTerra's 2009 UK Service Provider and Satisfaction Study are outlined in this article, indicating that client satisfaction is higher than ever. 03/24/10High Growth Expected in Industry-Oriented Analytical Services: SSON Interviews EquaTerra's Bob CecilEquaTerra's Executive Director of Business & Financial Processes Avisory, Bob Cecil, shares insight on how the shared services and outsourcing marketplace is realigning itself in 2010. Topics include trends such as onshore captives and outsourcing, holistic business process outsourcing, provider consolidation, standardization, and the emerging service areas of knowlegde process and legal process outsourcing. 03/19/10Beware Those Joint VenturesThe problems of doing business with a joint venture are complex and difficult to assess. It falls to the client company to determine the true root cause of problems and then allocate responsibility. 01/04/10Rethinking the RFPAs the procurement cycle gets more complicated, are HR buyers doing enough up front to clearly specify their problems and needs? 12/16/09Outsourcing on the up with UK firmsOutsourcing gets the thumbs up from UK firms, as an EquaTerra study finds record levels of satisfaction with IT service providers. 12/08/09Capgemini tops outsourcing customer satisfaction leagueEquaTerra's study of 160 UK organisations, representing £10bn per annum of IT outsourcing contracts, has rated Capgemini and Cognizant as the service providers with the highest level of customer satisfaction. 10/23/09Outsourcing Industry Mergers Spell Bad News for ITThose customers who are shopping around for infrastructure providers may notice a change in their options. The forecast calls for more mergers in the IT outsourcing industry and that means more headaches for IT groups. Brace yourself for decreased competition, increased service disruption, and other woes. 09/28/09Xerox In $6.4 Billion Affiliated Computer Services Buy Xerox will pay cash and stock to acquire IT and business process outsourcer Affiliated Computer Services. 09/23/09Dell may be paying too much for Perot SystemsAnalysts are puzzled by the extravagant price Dell has paid for Perot. 08/04/09How True to HRO Is Your Provider?Service provider sustainablitliy is a fundamental issue to consider when entering into a long term relationship. 07/09/09HR Outsourcing Providers Eye Buying ExcellerateHROA number of HRO providers are interested in buying the company from Hewlett-Packard if it is in fact up for sale, insiders say. 06/22/09IBMs stora magplaskIBM får sämst betyg av alla leverantörer när de nordiska företagen betygsätter sina outsourcingleverantörer. "För IBM är det här ett typiskt nordiskt problem och ett ledningsproblem", säger Carl-Henrik Hallström på sourcingrådgivaren Equaterra. 06/18/09The Satyam spending freeze is overCustomers are finding their chequebooks once again, claims outsourcer 06/05/09Making the most of the global workforceFor offshoring to work, IT leaders must know which skills can be successfully outsourced and have the necessary expertise to maintain productive relationships with providers. 06/02/09The Truth About Obama's 'Tax on Outsourcing'To clear up those misperceptions, CIO.com separates fact from fiction, pointing out what is known and--just as important--what isn't clear about the White House's proposal and what it means for IT vendors, their customers, and for IT jobs. 04/21/09Satyam - the next chapterEmerging from bleak and embarrassing times for Indian business, comes a ray of light. As of mid April 2009 Tech Mahindra, the telecom-focused joint venture between BT and India’s Mahindra and Mahindra, has emerged as the highest bidder in a Satyam centric ‘fire sale’. Instigated by the Government and pushed along by NASSCOM, the industry body for Indian outsourcing, it is hoped the sale will draw a line under the scandal and signal a new beginning for Satyam and the outsourcing industry in general. But will it? Are Satyam’s troubles finally over and can Tech Mahindra, a relatively small fish in the outsourcing pond, make the deal work for the both of them? 04/15/09Satyam deal could spell trouble for BTTech Mahindra eats an elephant: BT could face disruption from a deal to sell troubled outsourcer Satyam to one of its key suppliers, analysts are warning. Page 1 2 3