Articles: Process Transformation  Articles RSS Feed 03/25/10Columbia SC City Council Advised on How To Save Millions In The Next YearEquaTerra prepared 42 improvement initiatives that could save the South Carolina city close to $12-million in the next fiscal year. The improvements and changes, according to the report, would cost the city more than $2-million. 02/02/10Rewiring HIringThis article was formerly titled Analysis: Viewpoint Flirting With Disaster. Overwhelmed and understaffed, some US Federal Government HR shops might be tempted to simply automate existing processes. But devising a real solution actually could be easier and much more rewarding. EquaTerra's Managing Director, Public Sector Advisory (Americas) Glenn Davidson offers some simple suggestions. 12/01/09Mainframe Consolidation Saves Cash for Pennsylvania GovernmentPennsylvania officials plan to increasingly rely on virtualization technology to make better use of space and rein in energy costs. 06/15/09Smart Grids Need Even Smarter Governance This article concentrates not on the technology behind the Smart Grid, but rather on the management needed to ensure that all of the moving parts of such an enormous undertaking are orchestrated successfully, namely, governance. 07/01/08The Case for TransformationBeyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. 03/29/08Talent and TransformationA recent survey of HR leaders found that talent management is seen as the key to making HR more strategic. It also found that leaders at large organizations were more apt to use recruitment-process outsourcing than at smaller ones. Making the human resource function more strategic is a perennial goal in most organizations. “HR transformation” is commonly identified as a key means to make HR more strategic. The challenge, however, is defining what transformation really is and then determining how to successfully undertake it. 01/01/08Pharmaceutical Outsourcing’s New Frontiers: Pharmacovigilance and Clinical Data Management 10/01/07Privatizing the Feds 02/01/07Business Process Outsourcing: Understanding the Critical Role of ITIn the days of traditional systems integration, consultants and providers made their money on the implementation of new processes, not on the ongoing delivery of those processes. 09/30/06Preparing to Outsource: Second in a Two-Part SeriesIn our last column, we focused on the “DOs” you should consider when preparing to outsource multiple processes. 07/28/06Federal Human Resources Shops Are Slow to Change 07/23/06United States: The Impact of Regulatory Compliance Mandates on Business Process and IT OutsourcingRegulatory compliance mandates are becoming increasingly pervasive and onerous in western countries. They have become a driving force in influencing affected organizations investments, areas of attention and activity, and in extreme cases strategic direction. 06/30/06The Prep Work You Need to OutsourcePreparing to outsource multiple processes? If so, there are a variety of prudent “DOs” and “DON’Ts” that will help you achieve your goals. In this column, we’ll focus on the “DOs.” Next time, we’ll cover the “DON’Ts.” 06/15/06Man and Machine: Technology and People Management in Government 06/01/06BPO Providers Enjoy a Return to Financial HealthEquaTerra recently completed its first-quarter Pulse Survey with those on the front lines of the BPO industry, offering from-the-field insights into sector trends and projections. 05/25/06Outsourcing Round Table: Organizational Transformation: Delivering Services With BPOMark Toon: Most companies outsource because they desire lower-cost processes. In a recent survey of 250 executives at $1 billion-plus companies in all industries, we found that about 60% of respondents use cost as their key driver to outsource. 05/15/06Procurement and FAOOur panel of industry experts weighs in on the impact of outsourcing procurement. 11/23/05Transitioning HR ProcessesComplex and perilous are just two of the many words frequently used when referring to the transition of processes from client to service provider in an HR outsourcing contract. In fact, we know of one project team that distributed copies of the Lord’s Prayer as part of their transition-planning kickoff. Certainly there are some steps that can be taken to make the journey less painful and more predictable. 01/23/05When Should You Bundle Your BPO Deal?We are frequently asked by our clients a series of questions around the efficacy of “bundling” more than one business function—such as HR, F&A, IT, or procurement—with another business function into a single and larger BPO agreement.