| 05/14/12Belux Service Provider Performance and Satisfaction Study: 2012The 2012 BeLux study investigates over 450 outsourcing contracts held by more than 175 of the top ICT spending organisations in the region. The total annual value of the contracts included in this study is over €1.5 billion, accounting for more than two thirds of the total BeLux IT outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| 04/26/121st Quarter 2012 KPMG Sourcing Advisory Global Pulse Survey ResultsBased on market activity from January through March 2012, the 1Q12 Pulse survey report provides insights into trends in end-user organizations' usage of Global Business Services (GBS) -- outsourcing, shared services, and offshoring for business and IT services. A link to the webcast recording is included. |
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| 03/27/12Global Legal Pulse Survey Results 2012The Legal Pulse survey is an annual review of outsourcing trends and individual observations from the top global outsourcing industry legal counsel, in which KPMG digs deeper into outsourcing issues related to contract terms and conditions and pricing and commercial terms. This edition reports on the year 2011 and makes projections for 2012. |
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| 03/26/12From Transaction to Transformation: IDG Research for KPMGToday’s leaders aim to improve productivity not only within a business function, but by breaking down silos and integrating processes among business units and across geographies. Read this paper to learn about the vision behind what KPMG calls the Enterprise Services Transformation (EST) framework, which helps organizations excel at their use of global business services. |
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| 02/27/12Integrated Facilities Management Success FactorsIn this article, we will explore several IFM critical success factors, some of which need to be performed prior to going to market, and others that must be performed later in the process. |
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| 01/26/124Q11 KPMG Sourcing Advisory Global Pulse SurveyThis edition of the Pulse survey reflects global business and IT service market activity during 4Q11(October through December 2011) as well as projections and predctions for 2012. A link to the webcast recording is included. |
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| 01/10/12Keeping Your Options Open with Flexible Outsourcing AgreementsLeading companies are taking their global services to the next level. But what if you're not quite ready for that? Creating flexibility in your long-term outsourcing arrangements can buy your company time to reshape its overall sourcing strategy while maintaining service delivery. |
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| 01/09/12Bundling: Outsourcing Multiple Business FunctionsCould bundling be a sensible strategy for your organisation? Whether services will be performed by third party service providers or a shared services centre, you should know the bundling options for your processes and the pros and cons of each potential arrangement. |
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| 01/09/12Multi-vendor Sourcing: Stop the Value LeakageA complex array of sourced services and service providers can make for added challenges in ensuring quality, reducing costs, and otherwise delivering the promised returns of the original shared services and outsourcing business cases. Learn how managed governance services can help. |
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| 12/13/11Outsourcing in the Pharmaceutical Industry: 2011 and BeyondThere’s no question that today’s pharmaceutical companies are facing a multitude of unyielding challenges. But substantial, strategic alterations to their business models will help them tackle the issues and lessen their detriment. Read this paper to explore the drivers and benefits of outsourcing for pharmaceutical companies and how to help mitigate associated risks. |
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| 11/29/11IT Outsourcing: The Next GenerationIn today's IT environment, negotiating next-generation contracts is not about squeezing the lowest price from your service provider. It’s about improving operations, mitigating risk, keeping your options open and staying current with the IT market. Read this paper for the top five things to look for in contract renewals. |
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