| 02/29/12Seeking Growth Beyond the Eurozone: Implications for Global Business ServicesWhile there is much talk around increased protectionism and “de-globalisation” in the West, driven by weak local economies and populist politics, it is highly debatable whether these trends will slow Western firms’ expansion into Eastern and Southern Asian global markets. New KPMG research reinforces this point. |
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| 03/24/10High Growth Expected in Industry-Oriented Analytical Services: SSON Interviews EquaTerra's Bob CecilEquaTerra's Executive Director of Business & Financial Processes Avisory, Bob Cecil, shares insight on how the shared services and outsourcing marketplace is realigning itself in 2010. Topics include trends such as onshore captives and outsourcing, holistic business process outsourcing, provider consolidation, standardization, and the emerging service areas of knowlegde process and legal process outsourcing. |
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| 09/29/09Sourcing for Survival: What Impact is the Credit Crunch Having in the Financial Services Sector?Financial Service institutions (FIs) are operating in the most challenging conditions since the 1930s and many will need to fundamentally reconsider their external and internal service deilivery arrangements, recognizingthat the prevailing market conditions will heavily influence their requirements and their spend on information technology (IT) and business support services. |
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| 09/18/09Grappling With RIskWhen we concentrate services in a service-center environment to achieve uniformity of treatment and efficiencies in process, we heighten our susceptibility to operating risks, both natural and geopolitical. Such risks require extra preparedness, planning and analysis. |
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| 08/20/09Rapid RestorationLike all business sectors, offshoring and outsourcing has plummeted due to the deep global recession. But although deals are smaller in scope, spend and size, the industry continues to grow. In fact, organisations that have struggled to ‘keep the lights on’ are currently planning on a recovery that includes extensive expansions into both offshore and onshore outsourcing by the year’s end. |
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| 06/25/09Taxing Offshore ProfitsPresident Obama is proposing to outlaw or restrict about $210 billion in tax breaks for offshore companies over the next decade in an effort to rewrite the U.S. tax code. Instead of fulfilling his aim of protecting American workers, some say the result will be the direct opposite. What, if anything, should HR be doing? |
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| 06/02/09The Truth About Obama's 'Tax on Outsourcing'To clear up those misperceptions, CIO.com separates fact from fiction, pointing out what is known and--just as important--what isn't clear about the White House's proposal and what it means for IT vendors, their customers, and for IT jobs. |
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| 04/06/09Learning from the Satyam scandalThe recent Satyam scandal has served to heighten the issues already facing CPOs dealing with outsourced services. At a time when the dynamics of the market mean that suppliers are under pressure to reduce prices, the increased supply risk to business-critical services through scandals and economic weaknesses creates uncertainty and nervousness both inside and outside the organisation. |
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| 12/03/08Smart Sourcing: Transforming Big Pharma’s IT OrganizationsOutsourcing, out-tasking, off-shoring . . . even Big Pharma has been forced to seek alternative service delivery models which promise greater flexibility and lower operating costs. How can jobs outsourced to consultants or exported abroad improve your chances of promotion or actually be good for your career? The three panelists, LaVerne Council, Corporate VP & CIO of J&J, Mary LeBlanc, VP and CIO of Novartis Pharmaceuticals Corp., and Vicki Phelan, Life Science Practice Leader of Equa Terra, spoke at Novartis (host of HBA Metro’s IT Affinity Group event) which was moderated by Tammy Warner, Novartis Consumer Health. Based on their experience and their informed judgment on what lies ahead in outsourcing IT, they believe employees make the difference as organizations prepare for the transformation. |
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| 11/19/08Level Questions in a 'Flat World'We are in an increasingly global economy, and language issues are part of our world whether we like it or not. If we are going to serve our employees well, we have to provide service centers where verbal communication can be maximized and clear understanding of complex issues achieved. |
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| 10/02/08We're All Off to ChinaBlog: Comments and opinions on the latest in outsourcing and offshoring by Mark Kobayashi-Hillary. |
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09/17/08Protecting Your Company's Security Posture When Doing Business OffShoreBy Vicki Phelan and Charles Arnold, as appears in "Pharmaceutical Processing", September 2008.
In their rush to find ways to slash steadily mounting domestic R&D costs, pharmaceutical companies should pause to consider a number of factors before outsourcing processes offshore to make sure their intellectual property is protected and other guarantees are in place. |
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| 07/30/08A New Cost-and-Profit ModelThe sixth full year of comprehensive HR outsourcing closed with a rapidly evolved service-delivery model on the provider side. The providers are clearly learning what works in HRO: service levels that measure client satisfaction as well as sustainable profitability. |
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