| 11/11/08EquaTerra Helps Major Electric Utility Bring IT Services Back In-HouseA major electric utility needed to optimize its IT delivery budget in order to meet its post-merger financial targets. Infrastructure and Operations annual expenses needed to be reduced. As a component of their savings strategy, the company asked EquaTerra to conduct a complete sourcing analysis. |
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| 07/29/08Federal Bureau of Investigation: Strengthening the HR OrganizationThis case study examines how the Federal Bureau of Investigation, working with EquaTerra, adopted an HR transformation plan that incorporates best practices to better focus on the customer, reduce service overlap, link related service delivery functions and consolidate services in key areas. |
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| 07/29/08Government Agency's IT Operations Undergo Extreme MakeoverThis government agency’s IT operations were highly inefficient and decentralized. To combat such inefficiencies, the organization engaged EquaTerra to conduct an assessment. EquaTerra confirmed that the agency’s approach to IT service delivery was lacking and was exposing the organization to security vulnerabilities. In response, the agency moved forward with a comprehensive IT transformation undertaking that involved a centralized approached to delivering IT services to the entire organization. This dramatic transformation enabled the agency to meet service delivery objectives, required 27 percent less manpower and drove service improvements of more than 25 percent. |
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| 11/30/07Consumer Products Company Seeks to Upgrade its HR Service Delivery ModelThis case study explores how a small, traditional consumer products company can use EquaTerra’s services. With limited HR resources and a small HR department, this consumer products company was looking to utilize its HR staff in a more strategic way and improve the way it delivered HR benefi ts to employees. Through a detailed assessment, EquaTerra advisors were able to help this client identify key ways to improve its HR business processes and service delivery. While cost savings is not always possible for smaller and mid-sized companies, EquaTerra’s assessment showed the company’s executive team that there are ways to become more nimble in business through a shared services model and a more aligned and strategic business strategy across business functions. |
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| 11/30/07EquaTerra Has the Recipe for Support Services at Darden Restaurants, Inc.Darden Restaurants, Inc. was faced with an opportunity to redefine how back-office support services should be delivered to best meet the needs of its operating divisions. Like many companies, Darden was interested in the advantages of outsourcing, but senior management wanted to ensure that outsourcing was the right decision at the right time. To assist with the decision-making process, Darden requested that EquaTerra assess the company�s current situation, develop a service delivery model for the future and prepare a transformation plan that would meet its need. The result was not what Darden management had expected. |
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| 11/30/07Global Healthcare Company Chooses Internal Transformation to Overhaul its IT Helpdesk and Field OperationsThis U.S.-based Fortune 500 global healthcare products and services provider embarked on an internal transformation effort to drive efficiency in its internal IT helpdesk and IT-related field operations processes. The provider solicited the help of EquaTerra to help it assess how it was currently running and how they could best go about making the appropriate improvements. EquaTerra advisors helped the provider determine that an internal transformation was the best path to achieve its desired goals and helped it identify specific opportunities for improvement. EquaTerra also trained the company�s executives on how to drive continuous improvement throughout the organization. |
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| 11/30/07Severn Trent Water Ltd. Calls On EquaTerra to Investigate Best ApproachThis case study explores how Severn Trent Water – a Utility that serves over eight million people in the heart of the U.K. – can utilise EquaTerra’s services. STW already had in-house IT capabilities, but it wanted to ensure that it remained true to its customers by providing the best service at the best possible rate. It sought to verify that its in-house service still met the highest of standards, and that it was comparable to any outside value available. STW placed its trust in EquaTerra to thoroughly vet its internal business case. By retaining EquaTerra, STW ensured that the positioning of externally sourced services was scrutinised via market leading processes. EquaTerra’s objective evaluation produced insightful and information-rich criteria from which STW could base its decision. |
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Case Studies