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| 07/29/11UK Oil and Gas Supermajor Uses Outsourcing to Fuel Effective IT TransformationThe company identified the need to radically transform its Information Technology (IT) organisation in order to remain competitive. Application support had grown in an ad hoc manner over time, resulting in a complex organisation with an annual spend far in excess of the industry average. With mounting pressure to control and drive down costs, whilst also delivering an improved level of service and providing the capabilities to enable growth and business change, the organisation turned to KPMG. |
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| 10/20/10Oncor Sourcing Transformation in Support of ERCOT’s Transmission Capacity Increase and Connectivity to Future Texas Wind FarmsOncor operates the largest electric distribution and transmission system in Texas, delivering power to approximately three million homes and businesses operating approximately 117,000 miles of distribution and transmission lines. In 2008 Oncor was awarded substantial contracts to build new transmission lines and related facilities for areas of future wind generation. The company had to significantly increase its construction capacity and undertook a major review of its sourcing and contracting processes. |
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| 06/14/10Water Company Has Optimised Information Systems on TapThis water company had a long-standing relationship with its incumbent Information Services (IS) supplier. Operating under two separate contracts, the supplier provided IT infrastructure services and applications development and maintenance respectively. In recent years, service quality, service levels and overall user satisfaction had deteriorated. Furthermore, the company wanted to rebalance IS services to deliver best value IT provision. |
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| 04/07/10EquaTerra's Expertise Guides Large Company Throughout its Search for IT and ADM Outsourcing PartnersAfter a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and maintenance (ADM) outsourcing arrangements. With a short timeline and a variety of obstacles, EquaTerra was able to help the company secure a new long-term relationship with two proven service providers. The company is now poised for a successful long-term outsourcing journey. |
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12/22/08EquaTerra Helps Utility Company Mend Outsourcing RelationshipA U.S.-based utility company was dissatisfied with its IT outsourcing service povider. The company hired EquaTerra to help it assess the relationship and provide recommendations for improvement. EquaTerra found that while the contract had guidelines for a governance program, neither party followed or knew what those guidelines were. EquaTerra helped reconstitute its governance program, which involved two key action items:
1. Defining roles and responsibilities.
2. Helping the utility company understand the contract it inherited from previous leadership.
To date, the two companies are moving forward with a better understanding of their contact and with clearer expectations of one another. |
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| 12/22/08PSEG Services Corporation Shared Services DiagnosticPSEG's Services Corporation (SC) provides multifunctional support to the PSEG operating companies. Though successful and mature, SC was looking for significant improvement opportunities. EquaTerra provided the analytical framework, insight and experience to help PSEG identify desired savings and develop a roadmap for transformation. EquaTerra’s Shared Services Diagnostic was integral to the engagement, and helped uncover hidden value opportunity in SC’s shared services offerings. |
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| 11/12/08Scottish Water Implements Innovative Collaborative Responsibility Service Delivery ModelIn order to meet challenging cost saving and service delivery requirements set by the industry regulator, Scottish Water engaged EquaTerra. Working collaboratively with Scottish Water, EquaTerra recommended and supported the use of innovative commercial terms and governance in order to ensure that cost and service delivery objectives were achieved. A successful and pioneering solution resulted in contracts with service providers which offered guaranteed cost savings of 20%, improved service levels and a collaborative responsibility model able to deliver sustainable value. |
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| 11/11/08EquaTerra Helps Major Electric Utility Bring IT Services Back In-HouseA major electric utility needed to optimize its IT delivery budget in order to meet its post-merger financial targets. Infrastructure and Operations annual expenses needed to be reduced. As a component of their savings strategy, the company asked EquaTerra to conduct a complete sourcing analysis. |
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| 07/29/08Global Energy Corporation Reevaluates HRO, Launches New TransformationAs this large energy company has grown, its HR function has changed significantly. In 2005, recognizing the criticality of HR’s ability to support and help drive the future, the organization decided to initiate another HR transformation that would include a competitive tender for redefi ned HR services. With the help of EquaTerra, this corporation successfully ran an innovative RFP process, split the scope of its HR services among two providers, and built and managed customized contracts for each of the two providers while integrating them to work together as needed – all on a very aggressive timeline. |
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Case Studies 
