Emerging BPO & KPO Trends in the Pharmaceutical Industry Pharmaceutical firms have become active adopters of alternative service delivery models: shared services and outsourcing of information technology and business processes across general and administrative support functions. And now the industry is expanding its use of outsourcing to include more strategic industry-specific activities, creating emerging markets for service providers. This perspective reviews and analyzes trends and drivers for the increased usage of business and knowledge process outsourcing (KPO) in the pharma industry. It also looks at how service providers are responding to the call for new service areas. Click here to view this document. Adobe Reader is required to view this document.