IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2010
Data from the pan-European Information Technology outsourcing (ITO) service provider performance and satisfaction (SPPS) study, conducted in late 2009 and 2010, has been reviewed to create a Financial Service (FS) specific analysis to provide in depth insight into the IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. More than 380 outsourcing contracts are included in the analysis.
