Global Finance & Accounting Outsourcing Service Provider Performance and Satisfaction (SPPS): 2010
An Assessment of the Global Finance & Accounting Outsourcing Market and its Service Providers
Since 2002, EquaTerra's research team has been conducting Service Provider Performance and Satisfaction Studies, unique market studies that explore, assess, and interpret buyer satisfaction with the performance of their outsourcing service providers. There are no other market studies that provide this level of in-depth information on the outsourcing market and performance of individual service providers. These comprehensive ‘perception studies' on the issues of information technology (IT) sourcing in the marketplace today have been conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions.
In 2010, the Service Provider Performance and Satisfaction Study model was applied for the first time to the finance and accounting outsourcing (FAO) market and on a global scale. The global FAO study investigates 110 F&A outsourcing contracts held by more than 90 of the top F&A spending organizations worldwide. The total annual value of the contracts included in this study exceeds $1 billion in terms of annual contract value (ACV). All industries are represented in the study, as is the public sector, including both central and local government organizations.
