Exclusive Business Process Outsourcing Partnerships: Friend or Foe?
We thought this proposition had mostly lost its luster in the marketplace, but have recently seen a resurgence. Some service providers have reverted to initial commercial strategies, hoping to lock in preferred relationships with buyers with reduced competition and then grow the accounts over time. While it was enticing in the early days of business process outsourcing (BPO), how much value do buyers really stand to gain from such arrangements?
