The Library
By Topic Benchmarking Cloud Computing Contract Negotiation Current Trends & News Enterprise Systems Globalization Insourcing Mergers, Acquisitions & Divestitures Offshore & Captive Centers Outsourcing Process Transformation Pulse Survey Results Service Providers Service Provider Performance and Satisfaction Studies
Browse The Library
By Function Finance & Accounting Human Resources Information Technology Real Estate Services & Facilities Management Supply Chain & Procurement Other Business Processes Shared Services By Industry Consumer Packaged Goods and Retail Energy and Utilities Financial Services Healthcare Manufacturing Media and Entertainment Pharmaceutical Public Sector Telecommunications and High Tech By Topic Benchmarking Cloud Computing Contract Negotiation Current Trends & News Enterprise Systems Globalization Insourcing Mergers, Acquisitions & Divestitures Offshore & Captive Centers Outsourcing Process Transformation Pulse Survey Results Service Providers Service Provider Performance and Satisfaction Studies By Your Situation Strategy & Assessment Solution Design Implementation Improving IT and Business Processes Governance
Get More Information
Mark Robinson and Stan Lepeak discuss recent companies that have brought call centers back to the United States. Is this a trend? Recorded: April 24, 2009 Duration: 11:59 Features: Mark H. Robinson, EquaTerra COO, and Stan Lepeak, EquaTerra Global Director of Research Click here to listen to now. |More