Water Company Has Optimised Information Systems on Tap Outsourcing Strategy Rebalances Multi-Provider Services with In-House Capabilities This water company had a long-standing relationship with its incumbent Information Services (IS) supplier. Operating under two separate contracts, the supplier provided IT infrastructure services and applications development and maintenance respectively. In recent years, service quality, service levels and overall user satisfaction had deteriorated. Furthermore, the company wanted to rebalance IS services to deliver best value IT provision. Click here to view this document. Adobe Reader is required to view this document.