Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model This paper brings a refreshing point of view to the topic of building a distributed IT service delivery model. Instead of outlining obstacles, this paper explains the added benefits IT organizations can realize through distributed service delivery models and equips executives with information to fight organizational resistance and develop a roadmap for successful change. More specifically, it speaks to the benefits of standardization and expanding your global footprint, how to maximize these benefits and manage organization expectations. Click here to view this document. Adobe Reader is required to view this document.