Executive Dilemma: Is Benchmarking the Right Path to Defining Opportunities for Improvement?
Benchmarking, at its most effective, is built in and ongoing—it’s part of a thoughtful, overall strategy that drives continuous improvements toward major goals over many years. It’s not a silver bullet; it’s an operational philosophy that’s tied to long-term business goals. The good news is, if you haven’t been benchmarking all along, there are alternatives for comparing processes, costs and service delivery in a short, meaningful timeframe. Read this paper to learn about alternative ways to obtain a realistic and valid picture of your cost structure as compared with the rest of the market.
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